Record Details

How America Government Framed Crisis and Interacted with public on Social media

International Journal of Management and Information Technology

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Field Value
 
Title How America Government Framed Crisis and Interacted with public on Social media
 
Creator Xie, Qihui
 
Subject Crisis; Government; Public participation; Social media; Case study.
 
Description Social media is a subject of government interest in emergency response. Government usage of social media in crisis has four functions: information display, information obtain, public expression platform and interaction tool. Though much attention has been given on government usage of social media in crisis, little research is focused on government’s interaction with public via social media. This research did a case study on how government agencies of New York City (NYC) use social media to frame crisis and interact with public. By coding crisis framing and counting public re-tweets per tweet, public question, government reply and public positive and negative attitude numbers of five main crisis management agencies in NYC. The findings indicate that public and government had different attentions over crisis; NYC government had a relative high interaction intensity with public and interaction with public may influence public attitude. This research concludes some advice for government using social media in crisis.
 
Publisher CIRWORLD
 
Date 2015-09-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://cirworld.com/index.php/ijmit/article/view/597ijmit
 
Source INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY; Vol 10 No 7; 2304-2310
2278-5612
 
Language eng
 
Relation https://cirworld.com/index.php/ijmit/article/view/597ijmit/583
 
Rights Copyright (c) 2015 INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY
http://creativecommons.org/licenses/by/4.0