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Emotional Intelligence in Hypercrisis: A Content Analysis of World Trade Center Leadership Response to the Terrorist Attacks of September 11

Journal of Leadership and Management

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Title Emotional Intelligence in Hypercrisis: A Content Analysis of World Trade Center Leadership Response to the Terrorist Attacks of September 11
 
Creator Schwartz, Megan; Wright State University, USA
Heilmann, Sharon G.; Sharon Heilmann, Ph.D.ProfessorCollege of Education and Human Services Wright State University, 449 Allyn Hall, 3640 Colonel Glenn Hwy., Dayton, OH 45435 USAe-mail: sharon.heilmann@wright.edu
 
Description A content analysis of documents gathered related to the World Trade Center (WTC) leadership response to the hypercrisis of 9/11 were examined. Information was gathered on surviving leaders of four companies housed in the WTC on 9/11 and analyzed for evidence of emotional intelligence according to Daniel Goleman’s five-construct model. Results indicated empathy to be the most prevalent response, followed by significant levels of self-regulation, as well as relationship management, self-awareness, and self-motivation to lesser degrees. The findings indicated service orientation, social awareness, and adaptability to be the most common attributes demonstrated by the WTC leaders.
 
Publisher Institute of Leadership in Management
 
Contributor —
 
Date 2016-06-30
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://leadership.net.pl/index.php/JLM/article/view/90
 
Source Journal of Leadership and Management; Vol 1, No 7-8 (2016): Journal of Leadership and Management
2391-6087
 
Language eng
 
Relation http://leadership.net.pl/index.php/JLM/article/view/90/65
 
Rights Copyright (c) 2016 Author & JLM
http://creativecommons.org/licenses/by-nc-sa/4.0