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Exploring the State Enterprise Performance Appraisal: A Case Study of Metropolitan Electricity Authority
WMS Journal of Management
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| Title |
Exploring the State Enterprise Performance Appraisal: A Case Study of Metropolitan Electricity Authority
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| Creator |
Wipulanusat, Warit
Sunkpho, Jirapon Thamsatitdej, Poomporn |
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| Description |
Every state enterprise is currently wrestling with the quality demands that are placed upon them because of the criteria and standards of Thailand’s State Enterprise Policy Office (SEPO) for its annual performance evaluation. The SEPO is aware of this situation and are looking for a technique which can help state enterprises create higher quality organizations and achieve sustainable high performance in the Thai context. The SEPO has applied the ideas and criteria from the Malcolm Baldrige National Quality Award (MBNQA) and the Thailand Quality Award (TQA) into the State Enterprise Performance Appraisal (SEPA) which can be used as a tool for self-assessment, and is widely accepted as an integrated framework for an organization development. We conducted the study for the Metropolitan Electricity Authority (MEA) under the SEPA guidelines. Adopting the triangulation method, research teams supplemented case study data with workshop conducting for employees involving in the SEPA process and these employees were also interviewed in semi-structure interviews. Documentation published about the MEA was used to cross check the findings. Some experiences and effects were recognized, such as a perceived improved customer orientation, a comprehensive view of the business, a degree of participation by all parties, and systematic work improvements. The research showed that the SEPA framework was recognized as a valuable technique for the MEA to improve all dimensions in a sustainable way.
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| Publisher |
WMS Journal of Management
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| Date |
2016-03-21
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Original Articles Commentary |
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| Format |
application/pdf
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| Identifier |
http://tci-thaijo.org/index.php/wms/article/view/52496
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| Source |
WMS Journal of Management; Vol 4 No 2 (2015): May - August 2015; 67-77
2286-718X |
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| Language |
eng
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| Relation |
http://tci-thaijo.org/index.php/wms/article/view/52496/43563
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| Rights |
Copyright (c) 2017 WMS Journal of Management
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