Since 2014
Customer Satisfaction between Islamic and Conventional Banks: Case of Pakistan.
Social and Basic Sciences Research Review
View Archive Info| Field | Value | |
| Title |
Customer Satisfaction between Islamic and Conventional Banks: Case of Pakistan.
|
|
| Creator |
Riaz, Ahsan
Raheel, Awad Sadiq, Nadia |
|
| Subject |
Islamic banking, conventional banking, Customer’s satisfaction.
|
|
| Description |
This study examines the customer satisfaction regarding Islamic banks and conventional banks in Pakistan. The history of conventional banks in Pakistan is better than Islamic banks. Development of Islamic banking system in Pakistan is in premature stage. In Pakistan only few banks provide pure Islamic banking services to their customers. This study also investigates about the satisfaction of customers from the services of conventional banks as well as Islamic banks. Our target area is banking sectors of Pakistan and data is collected by interviews from five Islamic banks and five conventional banks of Pakistan. The result of this research showed that the customers of both the banks either they were from Islamic banks or conventional banks were satisfied with the facilities provided by the banks, however the customers of conventional banks were more satisfied than Islamic banks.
|
|
| Publisher |
Academy of Business & Scientific Research (ABSR)
|
|
| Date |
2014-08-20
|
|
| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
|
| Format |
application/pdf
|
|
| Identifier |
http://absronline.org/journals/index.php/sbsrr/article/view/266
|
|
| Source |
Social and Basic Sciences Research Review; Vol 1 No 2 (2014); 69-73
2313-6758 |
|
| Language |
eng
|
|
| Relation |
http://absronline.org/journals/index.php/sbsrr/article/view/266/287
|
|
| Rights |
Copyright (c) 2014 Social and Basic Sciences Research Review
|
|