Since 2014
Service Quality Consequences on Customer Satisfaction
Social and Basic Sciences Research Review
View Archive Info| Field | Value | |
| Title |
Service Quality Consequences on Customer Satisfaction
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| Creator |
Siddique, Muhammad
Hayder, Sayyed Kamran Kalyar, Awais Nawaz |
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| Subject |
Service Quality, Customer Satisfaction, Hotel’s Industry,
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| Description |
The major reason of this study is to assess the hotels’ service quality via customer satisfaction. The findings explored that statistically there is positive significance amongst all measures of quality (Tangible, assurance, reliability, responsiveness and Empathy) and customer satisfaction. In Pearson correlation there is also strong positive association established with tangible, assurance, reliability, responsiveness and empathy. The consequences explain that in Pakistan amongst these measures of SERFPERF the whole measures are important for customer satisfaction.
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| Publisher |
Academy of Business & Scientific Research (ABSR)
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| Date |
2014-09-27
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://absronline.org/journals/index.php/sbsrr/article/view/320
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| Source |
Social and Basic Sciences Research Review; Vol 2 No 6 (2014); 302-315
2313-6758 |
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| Language |
eng
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| Relation |
http://absronline.org/journals/index.php/sbsrr/article/view/320/385
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| Rights |
Copyright (c) 2014 Social and Basic Sciences Research Review
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