Since 2014
Evaluation Sheet: A Tool for Enhancing The Effectiveness of Educational Training Programs for Cashiers (チェッカー業務における教育訓練プログラムの評価シートの研究)
Journal of Management and Training for Industries
View Archive Info| Field | Value | |
| Title |
Evaluation Sheet: A Tool for Enhancing The Effectiveness of Educational Training Programs for Cashiers (チェッカー業務における教育訓練プログラムの評価シートの研究)
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| Creator |
Uchida, pp.56-63. Eriko; Nishinippon Institue of Technology
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| Subject |
—
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| Description |
This study clarifies the contents of educational training programs for cashiers at supermarkets and examines the effectiveness of such OJT programs by using an evaluation sheet. Conventional training programs require that trainees follow the instructions on the manuals and this is the only criterion for assessment of their progress in technical skills related to work. However, even though the cashiers become more familiar with their operation, it does not necessarily mean that they have a relatively high competence in responding to customers’ inquiries and complaints promptly. In other words, the accumulation of their experience in the cashier work may not result in higher satisfaction degree from the customers. Cashiers are not only supposed to handle each product in an accurate way, but also learn about the situation through careful observation. In order to further enhance the effectiveness of OJT programs for supermarket cashiers, this study proposes a clear concept and objective for cashier work and provides details instruction on the educational training by drawing up a list to include all the items in an evaluation sheet.
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| Publisher |
The Institute of Industrial Applications Engineers, Japan
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| Contributor |
—
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| Date |
2017-04-01
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — |
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| Format |
application/pdf
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| Identifier |
https://www2.ia-engineers.org/JMTI/index.php/jmti/article/view/414
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| Source |
Journal of Management and Training for Industries; Vol 4, No 1
Journal of Management and Training for Industries; Vol 4, No 1 2188-2274 2188-8728 |
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| Language |
eng
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| Relation |
https://www2.ia-engineers.org/JMTI/index.php/jmti/article/view/414/41
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| Rights |
Authors who publish with this journal agree to the following terms:Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
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