Record Details

What Makes Citizens Satisfied? The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration

Journal of Social and Administrative Sciences

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Field Value
 
Title What Makes Citizens Satisfied? The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration
 
Creator RÖLLE, Daniel; German University of Administration Research Speyer
 
Subject Public Administration; Satisfaction; Responsiveness.
R59; D10; C83
 
Description Abstract. There is no other institution that people regularly have so much direct contact with as public administration, although people have different experiences with public administration. Some citizens feel comfortable when making contact with bureaucracy; some have rather negative feelings. Besides the factors ‘trust’ and ‘satisfaction’ with public administration, there might be one other relevant factor: ‘responsiveness’. Based on representative population surveys, this paper can show that the perception of administration as responsive is directly related to the user’s satisfaction with it, and that the main factor explaining perceived satisfaction with public administration is the reputation of the local public administration.Keywords. Public administration, Satisfaction, Responsiveness, Reputation.JEL. H83, H76, C12.
 
Publisher Journal of Social and Administrative Sciences
Journal of Social and Administrative Sciences
 
Contributor —
 
Date 2017-03-04
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
—
 
Format application/pdf
 
Identifier http://www.kspjournals.org/index.php/JSAS/article/view/1219
10.1453/jsas.v4i1.1219
 
Source Journal of Social and Administrative Sciences; Vol 4, No 1 (2017): March; 1-13
Journal of Social and Administrative Sciences; Vol 4, No 1 (2017): March; 1-13
2149-0406
 
Language eng
 
Relation http://www.kspjournals.org/index.php/JSAS/article/view/1219/1228
 
Rights Copyright (c) 2017 Journal of Social and Administrative Sciences
http://creativecommons.org/licenses/by-nc/4.0