Since 2014
E-Government in Singapore - A SWOT and PEST Analysis
Asia-Pacific Social Science Review
View Archive Info| Field | Value | |
| Title |
E-Government in Singapore - A SWOT and PEST Analysis
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| Creator |
Ha, Huong; Department of Management Monash University, Australia
Coghill, Ken; Department of Management Monash University, Australia |
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| Subject |
Social Sciences
e-Filling; e-Government; e-Information; e-Litigation; e-Payment; e-Procurement; e-Service; e-User; G2B; G2C; G2E |
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| Description |
This paper aims to review and evaluate the vision, the objectives and the strategic framework of e-Government in Singapore. Rapidity, Reliability, Efficiency, Cost-effectiveness, Customer-orientation and Accessibility are the main guidelines for the development of e-government in Singapore in order to provide quality services to users in the digital economy. There are five thrusts and six programs of e-governance in Singapore. The development of e-Government involves three main relationships: Government to Citizen (G2C), Government to Business (G2B) and Government to Employees/Public Servants (G2E). This paper employs the SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis and PEST (Political, Economic, Social and Technological) determinants to evaluate the current state of e-Government in Singapore and its preparedness. In short, Singapore has successfully developed a strong foundation for e-Government. Many strengths and opportunities fuel the development of e-Government in Singapore such as sound economic policies, political willingness, robust educational system to generate tech-savvy future employees and low cost of phone calls. Singapore has continuously improved in order to prepare to deal with new threats and challenges such as the significant increase in the number cyber crimes, security and privacy concern. Key words: e-Filling, e-Government, e-Information, e-Litigation, e-Payment, e-Procurement, e-Service, e-User, G2B, G2C, G2E Asia-Pacific Social Science Review Vol.6(2) 2006 103-130 |
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| Publisher |
De La Salle University
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| Contributor |
—
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| Date |
2008-05-07
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| Type |
Peer-reviewed Article
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| Format |
application/pdf
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| Identifier |
http://www.philjol.info/philjol/index.php/APSSR/article/view/62
10.3860/apssr.v6i2.62 |
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| Source |
Asia-Pacific Social Science Review; Vol 6, No 2 (2006); 103-130
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| Language |
en
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| Coverage |
Singapore
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