Record Details

IMPACT OF TQM PRACTICES ON EMPLOYEES’ JOB INVOLVEMENT, SATISFACTION AND CAREER SATISFACTION IN BPO SECTOR

International Journal of Social and Allied Research

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Title IMPACT OF TQM PRACTICES ON EMPLOYEES’ JOB INVOLVEMENT, SATISFACTION AND CAREER SATISFACTION IN BPO SECTOR
 
Creator Kaur, Rupinder; Research Scholar, University Business School, Panjab University, Chandigarh, India
 
Subject Humar Resource Management
Customer focus, Training and education, Empowerment and teamwork, Total quality management, Job involvement, Job satisfaction.
Quality Management
 
Description The purpose of the paper is to examine the impact of total quality management (TQM) practices namely “customer focus”, “training and education” and “empowerment and teamwork” on employees’ job involvement, job satisfaction and career satisfaction. The study proposes and tests nine hypotheses on the impact of total quality management (TQM) practices on employees’ job involvement, job satisfaction and career satisfaction. Data is collected from 112 lower level employees working in BPO sector at Chandigarh, India. The analysis of data is done by using correlation and multiple regressions tests. The results indicate that “empowerment and teamwork”, and “training and education” have a significant and positive impact on job involvement and job satisfaction. “Customer focus” has a significant and positive impact on job involvement but does not significantly enhance job satisfaction and career satisfaction. TQM practices namely “customer focus”, “training and education” and “empowerment and teamwork” taken into consideration in the study does not significantly enhance employees’ career satisfaction. Management should pay attention towards economic considerations (compensation and retirement benefits), occupational and family considerations (professional growth, recognition, job satisfaction, advancement opportunities, etc.) of employees to enhance their career satisfaction.
 
Publisher SPEAK Foundation
 
Contributor
 
Date 2012-10-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

Primary Survey
 
Format application/pdf
 
Identifier http://journals.foundationspeak.com/index.php/ijsar/article/view/78
 
Source International Journal of Social and Allied Research (IJSAR); Vol 1, No 1 (2012): IJSAR - Oct 1(1) 2012; 10-15
2349-9311
2319-3611
 
Language eng
 
Relation http://journals.foundationspeak.com/index.php/ijsar/article/view/78/86
 
Coverage India

Five-point likert-type scale used.
 
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