Record Details

ASSESSING SERVICE QUALITY SATISFACTION: A COMPARATIVE ANALYSIS OF PUBLIC & PRIVATE MANAGEMENT INSTITUTES

International Journal of Management and Social Sciences

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Field Value
 
Title ASSESSING SERVICE QUALITY SATISFACTION: A COMPARATIVE ANALYSIS OF PUBLIC & PRIVATE MANAGEMENT INSTITUTES
 
Creator Sambyal, Rachita; Assistant Professor, Telecom & IT, UIAMS, Panjab University, Chandigarh, India
Salathia, Preeti; Research Scholar, Department of Commerce, University of Jammu, Jammu, India
 
Subject Management
Quality, Customer satisfaction, Service gaps, Management institute, Service quality in education, Comparative analysis
Quality Management among Management Institutes
 
Description The paper presents a comparative analysis between public and private management institutes to entice predictors of quality and assessing significant mean differences in the level of academics, administrative staff, infrastructure, library services and career development practices. The data were obtained by applying census method from 166 (effective response) management students of J&K State through questionnaire. CFA and T-test was used to test the proposed hypotheses. The results showed significant mean difference between public and private management institutes regarding career development practices as well as vision and commitment of top management and partial mean differences regarding the academics, administrative staff, infrastructure and library services.
 
Publisher SPEAK Foundation
 
Contributor —
 
Date 2012-07-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
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Primary and Secondary Study
 
Format —
 
Identifier http://journals.foundationspeak.com/index.php/ijmss/article/view/37
 
Source INTERNATIONAL JOURNAL OF MANAGEMENT AND SOCIAL SCIENCES (IJMSS); Vol 2, No 1 (2012): IJMSS - July 2(1) 2012; 10-20
2349-9761
2249-0191
 
Language eng
 
Relation http://journals.foundationspeak.com/index.php/ijmss/article/view/37/35
 
Coverage —
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Total of 200 questionnaires were distributed to 1 public and 4 private management institutes in J&K State.
 
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