Since 2014
Control Management and Business Performances: The Malaysian Family SMEs Perspectives
South East Asian Journal of Management
View Archive Info| Field | Value | |
| Title |
Control Management and Business Performances: The Malaysian Family SMEs Perspectives
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| Creator |
Edward Wong Sek Khin; University of Malaya
Chong Kei Loong; University of Malaya Gurcharan Singh; University of Buckingham |
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| Subject |
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Family Business Performance; Credit Control; Employee Development; Motivation and Credit System |
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| Description |
This study examined the relationship between control management and family business performance in the Malaysian context. It has two objectives, the first being to determine the relationship of organizational credit control policy and procedures, employee development and motivation, and intelligence collection systems to subsequent collection reports in Malaysian family SMEs. The second objective is to investigate the moderating effect of participation in decision-making and work effort towards innovation and business performance. This is a descriptive study involving 90 senior executives employed in 90 Malaysian family SMEs/firms. A correlation analysis from this study confirmed previous researchers’ observations that high-level organizational commitment to credit control management is linked to improvements in business performance. The results suggest that three components – credit policy, employee development, and intelligence collection systems – are the most important predictors for the efficiency and effectiveness of credit control management.
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| Publisher |
Department of Management, Faculty of Economics and Business, Universitas Indonesia
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| Contributor |
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| Date |
2015-06-08
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| Type |
Peer-reviewed Article
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| Format |
application/pdf
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| Identifier |
http://journal.ui.ac.id/index.php/tseajm/article/view/4493
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| Source |
The South East Asian Journal of Management; Vol 9, No 1 (2015): April 2015
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| Language |
en
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| Coverage |
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