Record Details

Designing a Business Service experience: Customer's Perspective on Value Co-creation

Research in Economics and Business: Central and Eastern Europe

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Field Value
 
Title Designing a Business Service experience: Customer's Perspective on Value Co-creation
 
Creator Kukk, Jana; Tallinn School of Economics and Business Administration, Tallinn University of Technology
Leppiman, Anu; Tallinn School of Economics and Business Administration, Tallinn University of Technology
Pohjola, Anneli; Faculty of Social Sciences, University of Lapland
 
Description Research on value creation in knowledge-intensive business services (KIBS) has grown in recent years. The problem-solving nature of KIBS often results in a situation where a service is delivered under the conditions of information asymmetry between buyer and seller, which successively influences value formation in KIBS.This paper provides an overview of the results of our empirical research in the field of service design, specifically focusing on value co-creation in KIBS. While scholarship in the field reveals a great deal of interest in the concept of value creation, the existing body of knowledge on service-dominant logic lacks empirical data on value co-creation, and therefore, does not provide adequate practical advice or insights for service designers. This study addresses this gap in the research and aims to identify the key elements of the value formation process in business services.
 
Publisher Research in Economics and Business: Central and Eastern Europe
 
Contributor —
 
Date 2015-01-15
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
—
 
Format application/pdf
 
Identifier http://rebcee.eu/index.php/REB/article/view/54
 
Source Research in Economics and Business: Central and Eastern Europe; Vol 6, No 1 (2014)
1736-9126
1736-9126
 
Language eng
 
Relation http://rebcee.eu/index.php/REB/article/view/54/50