Since 2014
チェッカー業務におけるモデル状況型OJT学習のモデル (OJT Learning Models for Cashiers to Deal with Unexpected Happenings)
Journal of Management and Training for Industries
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| Title |
チェッカー業務におけるモデル状況型OJT学習のモデル (OJT Learning Models for Cashiers to Deal with Unexpected Happenings)
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| Creator |
Uchida, pp.38-47. Author: Eriko; Nishinippon Institue of Technology
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| Subject |
Training
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| Description |
OJT (On-the-job Training) plays an important role in human resource development because it is the basic for the intra-company training. This paper takes the work of a cashier at supermarket as an example and proposes a model for effective OJT within the framework of the learning theory. The model for the training on customer service and machine operation has been constructed in my previous paper. In this study, the model construction for the effective training on response to customers’ complaints is discussed. After the middle of the training process, how to deal with customers with complaints has become a vital training task and the smooth solution to the problem heavily relies on the reciprocal interaction among the employees. It is discovered from the investigation that employees need to communicate with their superiors in order to make the best decision on the situation.
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| Publisher |
The Institute of Industrial Applications Engineers, Japan
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| Contributor |
—
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| Date |
2014-10-01
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
https://www2.ia-engineers.org/JMTI/index.php/jmti/article/view/114
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| Source |
Journal of Management and Training for Industries; Vol 1, No 1
Journal of Management and Training for Industries; Vol 1, No 1 2188-2274 2188-8728 |
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| Language |
eng
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| Relation |
https://www2.ia-engineers.org/JMTI/index.php/jmti/article/view/114/14
https://www2.ia-engineers.org/JMTI/index.php/jmti/article/downloadSuppFile/114/1 https://www2.ia-engineers.org/JMTI/index.php/jmti/article/downloadSuppFile/114/2 |
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| Rights |
Authors who publish with this journal agree to the following terms:Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
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