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THE RELATIONSHIP BETWEEN TQM AND ORGANIZATIONAL PERFORMANCE: AN EMPIRICAL ASSESSMENT
International Journal of Economics, Management and Accounting
View Archive Info| Field | Value | |
| Title |
THE RELATIONSHIP BETWEEN TQM AND ORGANIZATIONAL PERFORMANCE: AN EMPIRICAL ASSESSMENT
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| Creator |
Yahyaa, Salleh; Lecturer, Faculty of Economics and Management, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor Darul Ihsan, Malaysia.
Keat, Goh Wee; Graduate Student, Faculty of Economics and Management, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor Darul Ihsan, Malaysia. |
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| Description |
This study investigates the relationship between TQM and (i) product performance and (ii) organizational performance. Cross-sectional data of 405 manufacturing firms in Malaysia is analyzed using the chi-square test. The results indicate that TQM does not have a significant relationship with product performance. However, in terms of organizational performance, TQM has a strong association with product quality and development, sales and profit, marketing, commitment to customer, respect for top management, contribution of employees, and communication between divisions.JEL classification: L20, M10Keywords: Total Quality Management, Product performance, Organizational performance.
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| Publisher |
Kulliyyah of Economics and Management Sciences
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| Contributor |
—
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| Date |
2013-02-27
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Identifier |
http://journals.iium.edu.my/enmjournal/index.php/enmj/article/view/61
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| Source |
International Journal of Economics, Management and Accounting; Vol 8, No 2 (2000)
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| Language |
en
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