Record Details

The Effect of Intrinsic Motivation on Job Satisfaction: Mediation Role of Service Recovery Performance

International Journal of Economic Practices and Theories

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Field Value
 
Title The Effect of Intrinsic Motivation on Job Satisfaction: Mediation Role of Service Recovery Performance
 
Creator Cheraghalizadeh, Romina
 
Subject Marketing
Hotel Industry, Intrinsic Motivation, Job Satisfaction, Service Recovery Performance
M390
 
Description The aim of this research is to consider the effect of intrinsic motivation on job satisfaction of frontline hotel employees and also to evaluate the influence of service recovery performance as a mediator in this relationship. This study targeted frontline hotel employees in Iran and data of research gathered through questionnaire. One hundred eighteen responses evaluated for the purpose of this study.  Mediated regression has been utilized to test the effect of intrinsic motivation on job satisfaction, and the mediating role of service recovery performance in this association. Findings of research proved the significant correlation between intrinsic motivation and service recovery performance. Also results confirmed service recovery performance significantly and positively associated with job satisfaction. Results of regression analysis showed service recovery performance fully mediates the relationship between intrinsic motivation and job satisfaction. In addition, current study support that intrinsic motivation is the antecedent of job satisfaction. At the end limitation, managerial implications and practices are discussed.
 
Publisher International Journal of Economic Practices and Theories
 
Contributor —
 
Date 2014-10-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://www.ijept.org/index.php/ijept%20/article/view/The_Effect_of_Intrinsic_Motivation_on_Job_Satisfaction_Mediation
 
Source International Journal of Economic Practices and Theories; Vol 4, No 5 (2014): Special issue on Marketing and Business Development; 511-517
2247 – 7225
 
Language eng
 
Relation http://www.ijept.org/index.php/ijept%20/article/view/The_Effect_of_Intrinsic_Motivation_on_Job_Satisfaction_Mediation/pdf_23