Since 2014
An assessment of the level of satisfaction of passengers about the quality level of in-flight services provided by Saudi Arabian Airline (case study: domestic airways between Hail-Jeddah- Riyadh)
American Journal of Tourism Research
View Archive Info| Field | Value | |
| Title |
An assessment of the level of satisfaction of passengers about the quality level of in-flight services provided by Saudi Arabian Airline (case study: domestic airways between Hail-Jeddah- Riyadh)
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| Creator |
Abdelazim, Tarek Sayed
Twigry, Sami |
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| Subject |
tourism, economics
Passengers, in-flight services, satisfaction, quality, Reservation |
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| Description |
The purpose of this study is to measure the level of satisfaction of passengers about the quality of in-flight services of Saudi Arabian Airline, at its domestic airways, Hail, Riyadh, and Jeddah. An on-site intercept survey was conducted by the two researchers the survey was conducted by two field researchers between February 10 and February 25, 2014. A self-administered questionnaire was distributed only to those who agreed to respond to the survey. Out of 130 questionnaires distributed, 25 were incomplete and thus eliminated from the study. As a result, 105 questionnaires were accepted for the purpose of final analysis, representing a response rate of 77%. The results revealed that there are no statistically significant differences between respondents` gender, nationalities, social status, and qualifications according to assessment of the quality of in-flight services with a value of significance of (.05). There is a statistically significant difference between respondents `ages according to assessment of the quality of comfort during the flight(.033), food provided in the plane (.002) and beverages provided in the plane.
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| Publisher |
World Scholars
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| Contributor |
—
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| Date |
2016-12-21
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://wscholars.com/index.php/ajtr/article/view/778
10.11634/216837861504778 |
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| Source |
American Journal of Tourism Research; Vol 5, No 1 (2016); 1-15
2168-3794 2168-3786 |
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| Language |
eng
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| Relation |
http://wscholars.com/index.php/ajtr/article/view/778/pdf
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