Since 2014
A Diagnostic Method for Procedural Justice
American Journal of Business and Management
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| Title |
A Diagnostic Method for Procedural Justice
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| Creator |
Flint, Douglas H.; Faculty of Business Administration, University of New Brunswick, Canada
Haley, Lynn M.; Faculty of Business Administration University of New Brunswick, Canada McNally, Jeffrey J.; Facultyof Business Administration niversity of New Brunswick, Canada |
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| Subject |
Business, Organizational Bevaiour
Procedural Justice, Turnover Intentions, Organizational Commitment, Monitoring, Call Centers Business Administration |
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| Description |
Procedural justice has shown significant linkages to organizational outcomes such as organizational commitment and turnover. For this reason, we propose that measures of procedural justice can serve a diagnostic function to signal potential problems with important organizational-level outcomes. However, if used alone, it does not tell us which specific procedures require change in order to resolve potential problems. This study proposes, and tests, a methodology which combines general measures of procedural justice with measures of perceptions of specific procedures in order to diagnose problems with organizational outcomes. This is tested in two call centers. The research design employs a survey of randomly selected employees from the call centers. The effects of a general measure of procedural justice on the organizational outcomes of turnover intentions and organizational commitment are examined. Further, we examine the effects of attitudes towards specific monitoring procedures on a general measure of procedural justice. Baron and Kenny’s statistical methodology is employed to test these relationships; to show that procedural justice mediates the effect of employee perceptions of monitoring on turnover intentions and organizational commitment. Our findings support complete mediation effects. The implications of these findings are that general perceptions of procedural justice can be used to screen for potential problems with organizational outcomes. If general effects are found, organizations can employ more specific measures of organizational procedures to target procedural problems. The methodology proposed here has the potential to identify specific procedures that organizations can focus on in order to improve organizational outcomes.
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| Publisher |
World Scholars
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| Contributor |
—
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| Date |
2013-05-30
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| Type |
Peer-reviewed Article
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| Format |
application/pdf
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| Identifier |
http://wscholars.com/index.php/ajbm/article/view/247
10.11634/216796061504247 |
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| Source |
American Journal of Business and Management; Vol 2, No 1 (2013); 1-12
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| Language |
en
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| Rights |
Submission of an article implies that the work described has not been published previously (except in the form of an abstract or as part of a published lecture or academic thesis), that it is not under consideration for publication elsewhere, that its publication is approved by all authors and tacitly or explicitly by the responsible authorities where the work was carried out, and that, if accepted, will not be published elsewhere in the same form, in English or in any other language, without the written consent of the Publisher. The Editors reserve the right to edit or otherwise alter all contributions, but authors will receive proofs for approval before publication.World Scholars reserves the rights to retract any published manuscripts in the case of suspected plagiarism or any scientific misconducts. All requests for withdrawal of manuscripts before or after publishing will only be entertained if a formal written request is made to the editor of AJBM. Approvals for withdrawal of manuscripts wholly depends on the consideration of the editor and the editorial board of AJBM. No refunds for the manuscript publishing charges will be made in the event of withdrawal after the manuscript has been published.Copyrights for articles published in World Scholars journals are retained by the authors, with first publication rights granted to the journal. The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author.
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