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Project Expectation Management A Quality Approach to Customer Satisfaction

Journal of Management of Roraima

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Field Value
 
Title Project Expectation Management A Quality Approach to Customer Satisfaction
 
Creator Mishra, Karuna Devi
Sudarsanam, Dr.
 
Subject Project management, Lean, Scrum, Agile, Expectation Management
 
Description This paper investigates the current challenges faced by the project managers in creating realistic expectations of customers in dynamic changing project environment which are created by rapid introduction of new unknowns, as they progress. One might say they are more akin to packing boxes of frogs without a cover, setting each thing right before a new challenge is faced. The difficulties posed by these projects are identified and the literature is reviewed for suitable approaches.
Why do projects fail and what more is critical to the success of project? All projects are conceived with a vision to satisfy certain needs of the business. Hence, the beneficiary of these needs become key stakeholder. Appropriate participation of this key stakeholder in steering the project ensures the success of the project. Also businesses are impacted by competition and changing market place resulting in skewed expectation management.
Managing expectations enhances the success of the project immensely. Now, goal of the project plays a pivotal role and hence respecting it, is an important task, in project management. Project governance is an important aspect which needs to change according to the requirements and requires a dynamic approach rather than a rule book approach.
 
Date 2016-02-16
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier https://www.myresearchjournals.com/index.php/ADHYAYAN/article/view/4044
10.21567/adhyayan.v5i1.8812
 
Language eng
 
Relation https://www.myresearchjournals.com/index.php/ADHYAYAN/article/view/4044/3781