Since 2014
A Supply Chain Model for Library Quality and Service Improvement
Journal of Operations and Supply Chain Management
View Archive Info| Field | Value | |
| Title |
A Supply Chain Model for Library Quality and Service Improvement
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| Creator |
Kress, Nancy; North Carolina State University
Wisner, Joel; University of Nevada, Las Vegas |
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| Subject |
supply chain,library, service improvement, performance measurement, action research
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| Description |
The key to a library’s success is its ability to effectively and economically deliver services and information that users value. Additionally, the objective of supply chain management is to coordinate the focal firm’s processes and activities with those of its suppliers and customers, such that the firm’s delivered products and services meet or exceed customer requirements. It thus seemed appropriate to analyze a library from a supply chain perspective to assess and improve its ability to serve its users. Consequently, the authors employed an action research methodology to work with library personnel from two departments, User Services and Technical Services, as they merged into one division, to map the information resources supply chain of the University of Nevada, Las Vegas Lied Library. Once the supply chain model was completed, key processes were analyzed and performance measures designed, with the goal of improving division products and services. This paper reviews the relevant literature, presents the Lied Library information resources supply chain model, and provides the performance measures along with several improvement examples.
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| Publisher |
FGV EAESP
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| Contributor |
—
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| Date |
2012-12-22
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — |
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| Format |
application/pdf
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| Identifier |
http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/9065
10.12660/joscmv5n2p40-53 |
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| Source |
Journal of Operations and Supply Chain Management; Vol 5, No 2 (2012): July/December; 40-53
Journal of Operations and Supply Chain Management; Vol 5, No 2 (2012): July/December; 40-53 1984-3046 |
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| Language |
eng
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| Relation |
http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/9065/8196
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