Record Details

SATATISFACTACTION AND QUALITY OF SERVERVICE PROVIDED BY SUPPLIERS TO MID-SIZED SUPERMARKETS

Journal of Operations and Supply Chain Management

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Field Value
 
Title SATATISFACTACTION AND QUALITY OF SERVERVICE PROVIDED BY SUPPLIERS TO MID-SIZED SUPERMARKETS
 
Creator Campos, Domingos Fernandes; Universidade Potiguar
 
Subject distribution service, supply chain management, supermarket, Brazil
 
Description This article analyzes the quality of service provided by suppliers to supermarkets in a medium sized city in the northeast of Brazil. A survey was performed with valid responses from forty mid-sized supermarkets. The results provided the data for ranking the importance of the main distribution service features and for assessing the retailer's satisfaction level in relation to the ten major suppliers in the region.
 
Publisher FGV EAESP
 
Contributor
 
Date 2008-12-29
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion

 
Format application/pdf
 
Identifier http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11855
10.12660/joscmv1n2p30-40
 
Source Journal of Operations and Supply Chain Management; Vol 1, No 2 (2008): July - December; 30-40
Journal of Operations and Supply Chain Management; Vol 1, No 2 (2008): July - December; 30-40
1984-3046
 
Language eng
 
Relation http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11855/10781