Since 2014
Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
Journal of Operations and Supply Chain Management
View Archive Info| Field | Value | |
| Title |
Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
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| Creator |
Paiva, Ely Laureano; Unisinos
Phonlor, patricia; Unisinos D'Avila, Lívia Castro; Unisinos |
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| Subject |
service operations, buyer-supplier relationship, performance
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| Description |
This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts.
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| Publisher |
FGV EAESP
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| Contributor |
—
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| Date |
2008-12-29
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — — |
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| Format |
application/pdf
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| Identifier |
http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11858
10.12660/joscmv1n2p77-88 |
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| Source |
Journal of Operations and Supply Chain Management; Vol 1, No 2 (2008): July - December; 77-88
Journal of Operations and Supply Chain Management; Vol 1, No 2 (2008): July - December; 77-88 1984-3046 |
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| Language |
eng
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| Relation |
http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11858/10784
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