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EMPIRICAL EXAMINATION OF THE IMPLEMENTATION OF ELECTRONIC PAYMENT SYSTEMS IN SERVICE DELIVERY OF INSURANCE COMPANIES IN NIGERIA

CBU International Conference on Innovation in Science and Education

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Title EMPIRICAL EXAMINATION OF THE IMPLEMENTATION OF ELECTRONIC PAYMENT SYSTEMS IN SERVICE DELIVERY OF INSURANCE COMPANIES IN NIGERIA
 
Creator Nwankwo, Samson Ifejionu; Department of Insurance, Lagos State University
Ajemunigbohun, Sunday Stephen; Department of Insurance, Lagos State University
Iyun, Ayodele Samuel; Divisional Head, Engineering & Telecoms Division
Custodian and Allied Insurance Company Limited, Sabo, Yaba, Lagos
 
Subject Electronic payment, service delivery, implementation, insurance companies, Nigeria
U10
 
Description This study was designed with the aim to investigate the implementation of electronic payment systems in the service delivery of various insurance companies operating in Nigeria. To this end, the researchers have been able to assess if electronic payment systems have improved service delivery of insurance companies in Nigeria, and thus ascertained its acceptance level within the Nigeria’s insurance business environment. The study employed a cross-sectional type of survey design. The study commenced with the gathering of relevant literature. More so, a simple random technique was employed and relevant data were gathered through the use of structured questionnaire. The sample population consisted of 79 respondents made up of some members of staff drawn from 32 insurance companies which were selected from the directory of member companies. The major statistical technique employed for this study was a Kolmogorov-Smirnov test. Two hypotheses were tested in this study. The hypotheses tested in the study found that electronic payment systems have improved service delivery of insurance companies in Nigeria but yet to be fully accepted within the Nigeria’s insurance market space. The study confirms the significant influence of electronic payment system in the service delivery of insurance companies Nigeria. The study recommends that continuous investment in technology is imperatively crucial to allow for cordial business relationship among all players in the Nigerian insurance market environment. Also, greater attention should be placed on customers’ education and engagement in the use of electronic payment systems to enhance business transactions, and Government initiative towards cashless policy should be made feasible by continuously encouraging members of the public towards transacting business electronically. 
 
Publisher CBU, o.p.s.
 
Contributor —
 
Date 2015-12-15
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ojs.journals.cz/index.php/EJBE/article/view/684
10.12955/ejbe.v10i2.684
 
Source European Journal of Business and Economics; Vol 10, No 2 (2015)
1804-9699
10.12955/ejbe.v10i2
 
Language eng
 
Relation http://ojs.journals.cz/index.php/EJBE/article/view/684/630
 
Rights Copyright (c) 2016 Samson Ifejionu Nwankwo, Sunday Stephen Ajemunigbohun, Ayodele Samuel Iyun
https://creativecommons.org/licenses/by/3.0/