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Assessment of customer satisfaction in transportation service delivery: The case of three terminals of Anbassa City Bus service enterprise.
The Ethiopian Journal of Business and Economics
View Archive Info| Field | Value | |
| Title |
Assessment of customer satisfaction in transportation service delivery: The case of three terminals of Anbassa City Bus service enterprise.
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| Creator |
Mammo, M
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| Subject |
—
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| Description |
This study is undertaken to assess the level of satisfaction of customers about the transport service provision of ACBSE. The study indicates that buses are aged, there is high breakdown of buses, very limited supply of buses, and existing buses are not operating as per the schedule. Therefore, the service is found not reliable and safe. Excessive waiting time and long walking distance to reach the service make it inconvenient. Moreover, high overcrowding and pick pocketing make it uncomfortable and insecure. Correspondingly, the quality of the service is poor and customers are not satisfied about the transport service of ACBSE.
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| Publisher |
College of Business and Economics, Addis Ababa University
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| Contributor |
—
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| Date |
2015-01-23
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://www.ajol.info/index.php/ejbe/article/view/111830
10.4314/ejbe.v1i2. |
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| Source |
Ethiopian Journal of Business and Economics (The); Vol 1, No 2 (2010); 29-69
2410-2393 2311-9772 |
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| Language |
eng
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| Relation |
http://www.ajol.info/index.php/ejbe/article/view/111830/101597
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