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Evaluating the Efficiency of Financial Inclusion (Special reference to Jharkhand, India)

Gadjah Mada International Journal of Business

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Field Value
 
Title Evaluating the Efficiency of Financial Inclusion (Special reference to Jharkhand, India)
 
Creator Palit, Suman
Das, Niladri
 
Subject —
G21, L31
 
Description This paper is an attempt to analyze the status of financial inclusion in the state of Jharkhand, India. It tries to evaluate the efficiency of the financial institutions in terms of their outreach to clients and overall client satisfaction. Responses were collected separately from the service providers and customers through two different questionnaires and a convenience sampling method was adopted to select the respondents. Hypotheses development and testing was done to analyze data using a regression model. The first questionnaire examined the relationship between various financial inclusion determinants with “Outreach” and the second questionnaire studied the relationship between financial inclusion determinants with “Customer satisfaction.”  The empirical results of the study exhibit that the financial inclusion determinants have a positive effect on the outreach to clients and overall customer satisfaction levels and improve the customers’ financial as well as their social capital base. This in turn fosters the financial inclusion activity in the region.
 
Publisher Master of Management, Faculty of Economics and Business, Universitas Gadjah Mada
 
Contributor —
 
Date 2015-12-18
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://journal.ugm.ac.id/gamaijb/article/view/8502
10.22146/gamaijb.8502
 
Source Gadjah Mada International Journal of Business; Vol 17, No 3 (2015): September-December; 237-258
2338-7238
1411-1128
 
Language eng
 
Relation http://journal.ugm.ac.id/gamaijb/article/view/8502/6566
 
Rights Copyright (c) 2015 Gadjah Mada International Journal of Business