Since 2014
Determinants of Customer Satisfaction and Service Quality-The Case of Romanian Public Services-
Transylvanian Review of Administrative Sciences
View Archive Info| Field | Value | |
| Title |
Determinants of Customer Satisfaction and Service Quality-The Case of Romanian Public Services-
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| Creator |
RABOCA, Horia Mihai; PhD candidate, Faculty of Economics and Business Administration, Babeş-Bolyai University, Cluj-Napoca
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| Subject |
—
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| Description |
The present study portrays customer satisfaction and service quality as a multidimensional construct and investigates the link between customer satisfaction determinants and service quality determinants. Based on arguments that customer satisfaction should be operationalized along the same determinants/factors and dimensions (and the corresponding items) on which service quality is operationalized, the results of study indicate that the two constructs are indeed independent but closely related, implying that an increase in one is likely to lead to an increase in another.
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| Publisher |
Babes Bolyai University
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| Contributor |
—
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| Date |
2006-02-01
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://rtsa.ro/tras/index.php/tras/article/view/236
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| Source |
Transylvanian Review of Administrative Sciences; 2006: Issue No. 16 E/February; 124-135
18422845 |
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| Language |
eng
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| Relation |
http://rtsa.ro/tras/index.php/tras/article/view/236/230
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| Rights |
Copyright (c) 2014 Transylvanian Review of Administrative Sciences
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