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Exploring the Difficulties in Internet Banking Usage: The Case of Selected Nigerian Banks

The Journal of Accounting and Management

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Title Exploring the Difficulties in Internet Banking Usage: The Case of Selected Nigerian Banks
 
Creator Mustapha, Bojuwon; International Islamic University Malaysia
 
Subject Internet banking usage; Bank customers; Rash analysis; item response theory
 
Description This paper examines the variables associated with the usage and resistance of internet banking among bank customers in Nigeria. The issues identified include, the customers' belief that internet banking helps in achieving customers’ personal requirements, conveniences, cost effectiveness. The key variables identified in relation to the internet banking usage are resistance to internet banking by customers as a result of information security, availability reliability of the system structure, safety and basic charges for internet banking website connections. A total of 152 returned and usable data with 24 items was used for the analysis of internet banking among the selected Nigerian banks. The collected data were analyzed using WINSTEP software to validate the instrument by a measure of Rasch analysis. The result indicates that the usage of internet banking is reinvigorated on the high side of dealings with distinct drop in business deals and service charges. The impact of this paper lies in the classification of various internet banking activities provided by the financial institution in Nigeria
 
Publisher The Journal of Accounting and Management
 
Contributor —
 
Date 2015-11-25
 
Type Peer-reviewed Article
 
Format application/pdf
text/html
 
Identifier http://journals.univ-danubius.ro/index.php/jam/article/view/2852
 
Source The Journal of Accounting and Management; Vol 5, No 2 (2015): JAM
 
Language en
 
Rights The author fully assumes the content originality and the holograph signature makes him responsible in case of trial.