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The role of the service - profit chain inside the interaction between the service supplying company and the client
Studies and Scientific Researches: Economics Edition
View Archive Info| Field | Value | |
| Title |
The role of the service - profit chain inside the interaction between the service supplying company and the client
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| Creator |
Isac, Florin
Cureteanu, Radu Rusu, Sergiu |
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| Subject |
service; profit; chain; satisfaction; customer
M31 |
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| Description |
The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction, capability and productivity.
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| Publisher |
Vasile Alecsandri University of Bacau
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| Contributor |
—
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| Date |
2010-12-15
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion — |
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| Format |
application/pdf
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| Identifier |
http://sceco.ub.ro/index.php/SCECO/article/view/143
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| Source |
STUDIES AND SCIENTIFIC RESEARCHES. ECONOMICS EDITION; No 15 (2010)
STUDII SI CERCETARI STIINTIFICE. SERIA STIINTE ECONOMICE; No 15 (2010) 2344-1321 2066-561X |
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| Language |
eng
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| Relation |
http://sceco.ub.ro/index.php/SCECO/article/view/143/143
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