Record Details

Faktor-Faktor yang Memengaruhi Kepuasan Pengguna Website Kampus

Binus Business Review

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Field Value
 
Title Faktor-Faktor yang Memengaruhi Kepuasan Pengguna Website Kampus
 
Creator Sriwardiningsih, Enggal; Bina Nusantara University
 
Subject
consumer satisfaction, campus website, structural equation modelling

 
Description The benefit of internet website is not maximall unless students are satisfied with the campus website. This study proposed and tested model explaining student satisfaction when the website is used as supplementary learning tool of face to face class method. The model is integrated determinants from Media Richness Theory, Self-Determination Theory, Knowledge Based Theory and Attribution Theory, and participant charateristics cited in the research literature. Following a demonstration and using website system in Binus University website system, data were collected from 210 college students. Structural Equation Modelling provided better support for a model that hypothesized stringer effect of website charateristics on e-service quality, motivation, and culture on using internet consumer satisfaction.
 
Publisher Bina Nusantara University
 
Contributor
 
Date 2013-05-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

 
Format application/pdf
 
Identifier http://journal.binus.ac.id/index.php/BBR/article/view/1408
10.21512/bbr.v4i1.1408
 
Source Binus Business Review; Vol 4, No 1 (2013): Binus Business Review; 423-434
2476-9053
2087-1228
 
Language eng
 
Relation http://journal.binus.ac.id/index.php/BBR/article/view/1408/1267
 
Coverage


 
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