Record Details

Building Trust: Communication and Subordinate Trust in Public Organizations

Transylvanian Review of Administrative Sciences

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Title Building Trust: Communication and Subordinate Trust in Public Organizations
 
Creator PORUMBESCU, Greg; Assistant Professor, Department of Public Administration,
Myongji University, Seoul, South Korea
PARK, Jungho; PhD Candidate, Graduate School of Public and International
Affairs, University of Pittsburgh, Pennsylvania, US
OOMSELS, Peter; PhD Candidate, Public Management Institute,
KU Leuven, Belgium
 
Subject organizational trust; organizational behavior; communication; public organizations.
 
Description This research explores how communication strategies of supervisors in public organizations influence subordinates’ trust in their supervisors and organization. At present, little public administration research has explored how the pattern of communication influences subordinates’ trust in their supervisors or organization (vertical trust), in detail. As such, this research constructs a conceptual framework of how supervisors’ communication with subordinates can affect vertical trust in public organizations. Using 2010 US Federal Employee Viewpoint Survey Data, this research uses structural equation modeling to empirically assess the aforementioned framework. The broad conclusion drawn is that interpersonal communication strategies are most effective in building vertical trust in public organizations.
 
Publisher Babes Bolyai University
 
Contributor The authors would like to extend their thanks to Professor Tobin Im and Soo Young Lee, from the Graduate School of Public Administration at Seoul National University. This work was supported by a grant from the National Research Foundation of Korea (NRF-2
 
Date 2013-02-01
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://rtsa.ro/tras/index.php/tras/article/view/118
 
Source Transylvanian Review of Administrative Sciences; 2013: Issue No. 38 E/February; 158-179
18422845
 
Language eng
 
Relation http://rtsa.ro/tras/index.php/tras/article/view/118/114
 
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