Since 2014
The Influence of TQM on Organizational Commitment, Organizational Citizenship Behaviours, and Individual Performance
Transylvanian Review of Administrative Sciences
View Archive Info| Field | Value | |
| Title |
The Influence of TQM on Organizational Commitment, Organizational Citizenship Behaviours, and Individual Performance
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| Creator |
CARLOS, Vera; PhD Candidate, NECE Research Centre, University of Beira Interior, Covilhã, Portugal
MENDES, Luis; Professor, Faculty of Sciences, Department of Business and Economics, CEFAGE-UBI Research Centre, University of Beira Interior, Covilhã, Portugal LOURENÇO, Luis; Researcher, Faculty of Sciences, Department of Business and Economics, CEFAGE-UBI Research Centre, University of Beira Interior, Covilhã, Portugal |
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| Subject |
TQM, higher education, individ-ual performance, organizational commitment, organizational citizenship behavior.
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| Description |
The main aim of this research is to analyze if the adoption of Total Quality Management (TQM) principles is really associated with more favor-able attitudes from collaborators in organiza-tions, specifcally in Higher Education. Empirical data were collected through a questionnaire ap-plied to 82 faculty members at higher education institutions (HEIs). Although the relationship of dependence between TQM and individual perfor-mance was not confrmed, the results obtained do corroborate the idea, according to which the adoption of TQM principles is associated with more favorable attitudes regarding organization-al commitment and organizational citizenship behaviors. Materializing specifc work-related at-titudes cannot be directly imposed or prescribed. The fndings highlight the importance of enhanc-ing its antecedents, and suggest TQM as a po-tential signifcant opportunity to leverage such behaviors most benefcially. This is one of the few studies that focus on the infuence of TQM concerns in work-related attitudes and behaviors in the specifc context of HEIs.
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| Publisher |
Babes Bolyai University
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| Contributor |
—
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| Date |
2014-12-15
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://rtsa.ro/tras/index.php/tras/article/view/416
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| Source |
Transylvanian Review of Administrative Sciences; 2014: Special Issue; 111-130
18422845 |
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| Language |
eng
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| Relation |
http://rtsa.ro/tras/index.php/tras/article/view/416/406
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| Rights |
Copyright (c) 2015 Transylvanian Review of Administrative Sciences
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