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Patients’ Satisfaction With the Health Care Systemin the Age of Globalization: The Case of Romania

Transylvanian Review of Administrative Sciences

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Title Patients’ Satisfaction With the Health Care Systemin the Age of Globalization: The Case of Romania
 
Creator BURCEA, Marin; Associate Professor, Department of Economic and Administrative Sciences, Faculty of Administration and Business, University of Bucharest, Bucharest, Romania
TOMA, Sorin George; Professor, Department of Economic and Administrative Sciences, Faculty of Administration and Business, University of Bucharest, Bucharest, Romania
PAPUC, Răzvan Mihail; Associate Professor, Department of Economic and Administrative Sciences, Faculty of Administration and Business, University of Bucharest, Bucharest, Romania
 
Subject atients’ satisfaction, health care system, patients’ rights, globalization, Ro-mania.
 
Description Patients’ satisfaction with health care sys-tems has been a widely debated topic for both practitioners and researchers in the past de-cades. The aims of our paper are to present the theoretical approach about the concept of patients’ satisfaction and to analyze the results of a research concerning the satisfaction of the Romanian patients regarding health care ser-vices. To such ends, we tested seven assump-tions through a quantitative research based on a national survey done on health care benefcia-ries (1076). The data gathered was processed through the SPSS software. The fndings of our research show that pa-tients’ satisfaction is infuenced by the level of trustfulness of the medical staff, physicians and nurses’ professionalism, and the time spent waiting at the emergency units. A distinctive el-ement in the equation of the Romanian patients’ satisfaction is given by the corruption existing in the health care system. The fndings of the study indicate clear directions in rethinking the health care system, directions that may lead towards the development of a trustworthy climate and higher satisfaction with the health care services in Romania.
 
Publisher Babes Bolyai University
 
Contributor The present study has been conducted within the project ‘Good Governing through Integrity and Responsibility within the Healthcare System in Romania’, which was implemented by the Health Ministry in partnership with the Association to Implement Democracy.
 
Date 2014-12-15
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://rtsa.ro/tras/index.php/tras/article/view/410
 
Source Transylvanian Review of Administrative Sciences; 2014: Special Issue; 5-20
1842-2845
 
Language eng
 
Relation http://rtsa.ro/tras/index.php/tras/article/view/410/400
 
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