Since 2014
Promoting Patient Satisfaction by Utilizing a New Scheduling Concept: Open Access
Entrepreneurship and Innovation Management Journal
View Archive Info| Field | Value | |
| Title |
Promoting Patient Satisfaction by Utilizing a New Scheduling Concept: Open Access
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| Creator |
Jennings, Martha E.; Georgia Regents University, Augusta, Georgia
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| Subject |
Patient Satisfaction, Scheduling, Open Access, Georgia, health care industry
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| Description |
The health care delivery system represents one of the largest customer service industries in the United States. However, access to this system has a history of being time consuming, difficult and often frustrating. Today’s health care consumer, or patient, is beginning to expect the same satisfaction encountered in any other type of industry, be it service, retail or manufacturing. These industries are structured to minimize waste and maximize customer satisfaction; however, the health care industry has been structured around the provider with the customer making the major sacrifices to obtain service. For the past several decades, the health care delivery system has been comprised of mainly managed care organizations which have restricted patients to a designated network of physicians and providers. However, recent changes in the systems have evolved as a result of customer demand. Patients want freedom of choice with access to see the health care provider they choose. In addition to receiving quality service from that provider, consumers are beginning to expect the same customer satisfaction standards that are present in other businesses. Easy access to the system, prompt service and cost effectiveness are just several of the components needed to keep the patient happy. A revolutionary alternative to the traditional health care delivery system is being instituted in several pilot programs across the country called open access or advanced access. It is best described as doing today’s work today whereas every patient will receive an appointment the same day he or she calls and will be seen by the health care provider of their choice.
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| Publisher |
Academy of Business & Scientific Research
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| Contributor |
—
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| Date |
2014-02-01
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://absronline.org/journals/index.php/eimj/article/view/139
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| Source |
Entrepreneurship and Innovation Management Journal; Vol 2, No 1 (2014): February; pp. 1-7
2311-1836 2310-00079 |
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| Language |
eng
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| Relation |
http://absronline.org/journals/index.php/eimj/article/view/139/160
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| Rights |
Copyright (c) 2014 Entrepreneurship and Innovation Management Journal
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