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Relationship between emotional intelligence and innovative work behaviors in Turkish banking sector

International Journal of Finance & Banking Studies

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Title Relationship between emotional intelligence and innovative work behaviors in Turkish banking sector
 
Creator Orhan, Nazife; Beykent University
Dinçer, Hasan; beykent university
 
Subject Finance; Management
Emotional Intelligence; Innovative Work Behaviors; Banking Sector
 
Description Nowadays, almost all sectors especially service ones are aware of the fact that the presence of employees who have high level ofemotional intelligence and innovative work behaviors is crucial so as to perform efficiently and productively. Since customersatisfaction and customer loyalty are the main primacy for the banking sector, they need to keep up with all kinds of changes anddevelopments to resist and gain advantages over their competitors subject to the highly increase of competition worldwide. Themain reason of applying this study on the banking sector is its dynamic structure that has been changed both positively andnegatively owing to the economic crisis. In connection with this, it is aimed to present the importance of emotional intelligence andinnovative work behaviors on the success of banking sector through the analysis of two variables in terms of their relationshipbetween each other. Additionally, it is intended for setting forth the differences of state-owned and private banks in terms of thelevel of emotional intelligence and innovative work behaviors. As a data collection tool, questionnaire technique has been used. Ithas been benefited from the emotional intelligence scale developed by Wong and Law to obtain the data related to emotionalintelligence level; and the innovative work behaviors scale developed by Janssen to obtain the data related to innovative workbehaviors. The findings obtained from the questionnaire were applied to 332 employees in Turkish banking sector
 
Publisher SSBFNET
 
Contributor —
 
Date 2012-12-15
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://www.ssbfnet.com/ojs/index.php/ijfbs/article/view/11
 
Source International Journal of Finance & Banking Studies (ISSN: 2147- 4486); Vol 1, No 1 (2012): IJFBS; 21-28
2147-4486
 
Language eng
 
Relation http://www.ssbfnet.com/ojs/index.php/ijfbs/article/view/11/126