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Pembangunan dan Perlaksanaan Perkhidmatan eKerajaan: Analisis Amalan eKerajaan Berpusat Rakyat dari Perspektif ANT (Actor Network Theory)

Jurnal Ekonomi Malaysia

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Title Pembangunan dan Perlaksanaan Perkhidmatan eKerajaan: Analisis Amalan eKerajaan Berpusat Rakyat dari Perspektif ANT (Actor Network Theory)
 
Creator Kasimin, Hasmiah; Pusat Pengajian Ekonomi Fakulti Ekonomi dan Pengurusan Universiti Kebangsaan Malaysia 43600 UKM Bangi Selangor D.E
Mohd Idris, Siti Hajar; Pusat Pengajian Ekonomi Fakulti Ekonomi dan Pengurusan Universiti Kebangsaan Malaysia 43600 UKM Bangi Selangor D.E
Sahari, Noraidah; Fakulti Teknologi dan Sains Maklumat Universiti Kebangsaan Malaysia 43600 UKM Bangi Selangor D.E
 
Subject eKerajaan; pendekatan berpusat rakyat; pendekatan berpusat agensi; Actor Network Theory
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Description ABSTRAKRamai yang percaya bahawa pendekatan pelaksanaan eKerajaan berpusat rakyat boleh membawa kepada peningkatan penggunaan dalam kalangan rakyat. Namun praktis amalannya kurang diberi perhatian dalam susastera pelaksanaan eKerajaan. Kertas ini cuba meneroka amalan eKerajaan berpusat rakyat dalam pelaksanaan inisiatif eKerajaan ke atas satu kajian kes Majlis Perbandaran di Selangor. Analisis dibuat mengguna kerangka konsep yang terdiri daripada gabungan Actor Network Theory (ANT), model proses pembangunan sistem eKerajaan, pendekatan berpusat pengguna dan reka bentuk berpusat pengguna. Data dan maklumat didapat daripada laman sesawang agensi, temu duga, dokumen formal dari agensi dan arahan pekeliling sektor awam Malaysia. Kajian mendapati pelaksanaan inisiatif eKerajaanmasih lebih mirip kepada pendekatan berpusat agensi. Keperluan perkhidmatan dan aspirasi rakyat tidak diambil kira secara formal dan tiada panduan kerja untuk menggalak penglibatan pengguna rakyat. Kajian mencadangkanpelaksanaan inisiatif ekerajaan berpusat rakyat memerlukan amalan pengurusan bersepadu interaksi ramai aktor, amalan penglibatan rakyat, sokongan sistem penilaian dan maklum balas pengguna rakyat yang kerap. Kajian lanjutdengan mengguna kerangka kerja jaringan aktor yang bersepadu perlu dilakukan untuk membina garis panduan bagi membantu agensi awam mengamal amalan tersebut.Kata kunci: eKerajaan; pendekatan berpusat rakyat; pendekatan berpusat agensi; Actor Network TheoryABSTRACTMany believed that citizen-centered approach to eGovernment implementation may lead to increase usage among citizens. But its’ practice lacks of attention by literature of eGovernment initiative implementation. This paper attemptsto explore the practice of citizen-centered approach in e-Government initiative implementation in a case study of Local Government in Selangor. Analysis is made on the practices of e-Government initiative implementation using a conceptual framework that based on the combination of Actor Network Theory (ANT), model of eGovernment system development, citizen-centered approach and user-centered design. Data and information obtained from formal document from the agency and relevant circulars of Malaysia’s public sector, personal interviews, and analysis of the agency’s website. The study found that approach used in the implementation of eGovernment service is more similar to agency-centered approach. Needs and aspirations of the citizen are not accounted formally and there are no guidelines to encourage citizen involvement. The study proposed that a citizen-centered approach to e-Government initiative implementation requires integrated management of interactions between many actors, citizen-centered practices and support for regular evaluation and feedback system. More detailed studies using the framework of integrated actor network need to be done in the future to develop guidelines to assist public agencies to practice citizen-centered eGovernment implementationapproach.Keywords: eGovernment; citizen-centered approach; agency-centered approach; Actor Network Theory
 
Publisher Universiti Kebangsaan Malaysia
 
Contributor —
 
Date 2013-12-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://ejournal.ukm.my/jem/article/view/7264
 
Source Jurnal Ekonomi Malaysia; Vol 47, No 2 (2013): Jurnal Ekonomi Malaysia; 39-54
0126-1962
 
Language eng
 
Relation http://ejournal.ukm.my/jem/article/view/7264/2918
 
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