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A Study of the Effects of Total Quality Management (TQM) Practices on Quality Achievements According to European Foundation for Quality Management (EFQM)

International Journal of Operations and Logistics Management

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Title A Study of the Effects of Total Quality Management (TQM) Practices on Quality Achievements According to European Foundation for Quality Management (EFQM)
 
Creator Bavarsad, Belghis
Behfarnia, Marjan
Bozorgmehri, Mahsa
Samandar, Mahsa
 
Subject TQM, quality practices, quality achievements, EFQM
 
Description This study aims at identifying the relationships between TQM practices and testing the effects of these practices on quality achievements and outcomes. The intended practices include: leadership, process management, human resources management and learning, quality planning, supplier management and customer focus; and the quality achievements include: customer outcomes, individual outcomes, society outcomes and quality performance. In this respect, the path analysis method was applied using the Lisrel software; and the research model was tested using the data collected from 303 manufacturing and service firms in Khuzestan Province (Iran) with ISO: 9000 standard. The findings indicate that  among all the hypotheses formulated based on research objective, only the  two hypotheses dealing with the links between human  resources management and continuous improvement  on one hand, and process management and continuous improvement on the other were rejected, supporting the remaining 17 hypotheses which speculated that TQM practices would have a positive effect on quality achievements.
 
Publisher Academy of Business & Scientific Research
 
Date 2015-06-08
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format —
 
Identifier http://absronline.org/journals/index.php/ijolm/article/view/508
 
Source International Journal of Operations and Logistics Management; Vol 4 No 2 (2015): June; 112-124
2309-8023
2310-4945
 
Language eng
 
Relation http://absronline.org/journals/index.php/ijolm/article/view/508/527
 
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