Since 2014
The Challenges of Operations Management for Business Managers
International Journal of Operations and Logistics Management
View Archive Info| Field | Value | |
| Title |
The Challenges of Operations Management for Business Managers
|
|
| Creator |
McFarlane, Donovan A.
|
|
| Subject |
Applications Challenge, Benchmarking, Service Blueprints, Service Challenge, SERVQUAL Model, Six Sigma, Statistical Process Control (SPC), Technical Challenge, Theory of Constraint (TOC), Total Quality Management (TQM)
|
|
| Description |
This paper examines the challenges of operations management for business owners and managers by exploring and presenting three major areas in which operations management becomes critical to organizational success and competitive advantage. The author defines operations management as both a study and a practice embracing the productive processes in organizations and providing opportunities for adding value to existing products and services. The rationale and importance of understanding operational processes and principles are presented and the author sees three major challenges existing in applying these processes, principles and practices of operations management (OM) to their businesses: technical challenge, service challenge, and applications challenge. The author presents operations management as a value and quality adding approach and philosophy to planning, organizing and controlling organizational resources or inputs for optimum results in terms of efficiency and customer expectations. Operations management is viewed as a systems-oriented and highly integrative study of methods, tools, processes, and techniques that coordinate “the vital three” (people, systems and processes) with “the central one” (physical and natural resources) in creating and adding value to meet organizational goals and customer requirements at an appropriate cost of acquisition, production, and distribution. Finally, the author makes several recommendations for improving and increasing the practice of OM in organizations.
|
|
| Publisher |
Academy of Business & Scientific Research
|
|
| Date |
2014-03-01
|
|
| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
|
| Format |
application/pdf
|
|
| Identifier |
http://absronline.org/journals/index.php/ijolm/article/view/149
|
|
| Source |
International Journal of Operations and Logistics Management; Vol 3 No 1 (2014): March; 16-29
2309-8023 2310-4945 |
|
| Language |
eng
|
|
| Relation |
http://absronline.org/journals/index.php/ijolm/article/view/149/170
|
|
| Rights |
Copyright (c) 2014 International Journal of Operations and Logistics Management
|
|