Record Details

Improving Business Processes by Best Practices: A Case Study of Bank Commercial Civil Partnership Process

Management and Administrative Sciences Review

View Archive Info
 
 
Field Value
 
Title Improving Business Processes by Best Practices: A Case Study of Bank Commercial Civil Partnership Process
 
Creator Siadat, Seyed Hossein
Hemati, Raziye
 
Subject —
Bank commercial civil partnership process, re-engineering business process, customer satisfaction, Best Practice
 
Description In this study, we redesign business processes by using Best Practices. For this purpose, a structured approach in 5 Step is used. for validating the Best practices which is used in research literature , we apply this Best Practices in civil partnership bank process to enhance customer satisfaction in terms of the time. To review the current process and return the required data for re-engineering the process, bank expert interviews have been conducted. Finally, the new process is presented .significant impact on the size of the reengineering process will save time and money. In this study, the following results were obtained: This approach is a flexible approach and can be served as a good input for re-engineering business processes. Also this approach can prevent of many re-engineering business processes projects failure and have a significant impact on the dimensions of the reengineering like time, cost, quality and flexibility.
 
Publisher Academy of Business & Scientific Research
 
Contributor —
 
Date 2014-07-02
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://absronline.org/journals/index.php/masr/article/view/233
 
Source Management and Administrative Sciences Review; Vol 3, No 5 (2014): July; 683-699
2308-1368
2310-872X
 
Language eng
 
Relation http://absronline.org/journals/index.php/masr/article/view/233/254
 
Rights Copyright (c) 2014 Management and Administrative Sciences Review