Since 2014
Romanian Administration Challenges: The Implementation of Online Payment for Utility Bills
Transylvanian Review of Administrative Sciences
View Archive Info| Field | Value | |
| Title |
Romanian Administration Challenges: The Implementation of Online Payment for Utility Bills
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| Creator |
DOROBĂŢ, Iuliana; Assistant Professor, PhD, Department of Economic Informatics, Faculty of Cybernetics, Statistics and Economic Informatics, Academy of Economic Studies Bucharest, Romania MINA, Laura; Assistant Professor, PhD, Department of Administration and Public Management, Faculty of Administration and Public Management, Academy of Economic Studies Bucharest, Romania PAVEL, Alexandru; PhD Candidate, Department of Economic Informatics, Faculty of Economic Studies and Business Administration, Babeş-Bolyai University, Cluj-Napoca, Romania |
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| Subject |
e-government; e-services; AOA’s administrative process; online payments for UBs.
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| Description |
Romania is currently facing a lot of challenges in the e-government field. In this paper, due to the fact that we identified little or no efforts from the Romanian public administration in order to simplify all the activities conducted by Romanian citizens in order to pay their utility bills, we are proposing a model for a new e-service that aims to correct this state of facts. We started this quest by identifying and conducting an analysis of the existing administrative framework within a Romanian AOA (Apartment Owners Association), as this is the most common form of association that deals with the payments of utility bills (UBs) in Romania. We developed a model for the AOA’s administrative process. Subsequent to our analysis, our findings suggest that in Romania, although progress has been made in order to simplify the payment of utility bills, there are still several drawbacks associated with the administrative process, within the Romanian AOA. Thus we proposed an improved model for the Romanian AOA administrative process.
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| Publisher |
Babes Bolyai University
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| Contributor |
—
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| Date |
2013-06-01
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| Type |
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
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| Format |
application/pdf
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| Identifier |
http://rtsa.ro/tras/index.php/tras/article/view/122
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| Source |
Transylvanian Review of Administrative Sciences; 2013: Issue No. 39 E/June; 22-31
18422845 |
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| Language |
eng
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| Relation |
http://rtsa.ro/tras/index.php/tras/article/view/122/118
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| Rights |
Copyright (c) 2014 Transylvanian Review of Administrative Sciences
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