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The Availability of Information Technology Characteristics and its Impact on the Banking Services Quality: An Empirical Study of the Banks in the city of Judah/KSA

Journal of Administrative and Economics Science

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Title The Availability of Information Technology Characteristics and its Impact on the Banking Services Quality: An Empirical Study of the Banks in the city of Judah/KSA
 
Creator Aladaileh, Mohammad Jamil
 
Description The study aimed to identify the information technology characteristics availability, and itsimpact on services banking quality. A questionnaire was developed for the purpose of collecting the data,and distributed to a sample of banking employees in the city of Judah, which consisted of (418) element,the total number of valid questionnaires retrieved and analyzed was (336). The rate of response was(80.4%). Frequencies was used to describe the sample characteristics, multiple regression analysis wasused to test the suggested model validity, as well as stepwise regression analysis to test the entry ofindependent variables in the equation to predict dependent variable. Findings indicate a High levelperception of information technology characteristics, dimensions of banking services quality, also, thestudy indicates that there a Significant impact of the information technology characteristics dimension onthe quality of banking services, as it explains (48.7%) of the variance in the banking services quality. Thestudy recommended the surveyed banks to promote and pay much attention to the characteristics ofinformation technology, because of their impact in improving performance, increase the employeesatisfaction, and improve the banking services quality.key words: Information Technology, Banking Service Quality, Information System Characteristics, Judah-KSA.
 
Publisher Qassim University Academic Publishing and translation
 
Contributor —
 
Date 2015-03-31
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
—
 
Format application/pdf
 
Identifier http://publications.qu.edu.sa/ojs/index.php/economic/article/view/986
 
Source Journal Of Administrative And Economics Science; Vol 7, No 2
 
Language eng
 
Relation http://publications.qu.edu.sa/ojs/index.php/economic/article/view/986/936
 
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