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Employee Empowerment as One of the Determinants of Employee Satisfaction and its Impact on the Quality of Educational Service in the University of Taif

Journal of Administrative and Economics Science

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Title Employee Empowerment as One of the Determinants of Employee Satisfaction and its Impact on the Quality of Educational Service in the University of Taif
 
Creator Nafee, Wageeh Abdelsattar
 
Description The general aim of this research is to study the employee empowerment as one of thedeterminers of employment satisfaction and its impact on the quality of educational service at TaifUniversity. This is ascribed to the fact that quality of service has turned into a basic requirement of allorganizations of all types and sizes. Besides, improving the quality of service is one of the fields in whichempowerment plays a vital role.The approach of employee empowerment is also one of the governing elements in applyingcomprehensive quality in the organization since empowerment makes employees have a feeling ofresponsibility and independence as well as freedom to act and to participate in decision making. It alsohelps raise the morale of employees and this in its turn leads to improvement in performance,productivity, quality of service in service-providing organizations, satisfaction of employees andcustomers and increasing organizational efficiency.It should be indicates that raising the standard of educational service at Taif university may berealized via the analysis of the requirements and dimensions of the employee empowerment. This maytake place through investigation and analysis of the actual practices of employee empowerment and itsimpacts on the realization of employment satisfaction for employee and consequently on the quality ofeducational service in Taif University. In other words, the diagnosis and analysis of the logical frameworkand natural procedures of raising the level of employment satisfaction for employees (internal customers)on the one hand and improving service on the other hand may lead to raising the level of satisfaction ofcustomers (students) with the educational service in Taif University.
 
Publisher Qassim University Academic Publishing and translation
 
Contributor —
 
Date 2008-08-13
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://publications.qu.edu.sa/ojs/index.php/economic/article/view/132
 
Source Journal Of Administrative And Economics Science; Vol 3, No 1
 
Language eng
 
Relation http://publications.qu.edu.sa/ojs/index.php/economic/article/view/132/129