Record Details

PERCEIVED QUALITY AS A KEY ANTECEDENT IN CONTINUANCE INTENTION ON MOBILE COMMERCE

International Journal of Electronic Commerce Studies

View Archive Info
 
 
Field Value
 
Title PERCEIVED QUALITY AS A KEY ANTECEDENT IN CONTINUANCE INTENTION ON MOBILE COMMERCE
 
Creator Lee, Hsiang-Ming; Chien Hsin University of Science and Technology
Chen, Tsai; Fo Guang University
 
Subject Mobile Commerce; Information Quality; System Quality; Service Quality; Expectation-Confirmation Model
 
Description Based on the smart phone and 3G communication boom in recent years, mobile commerce has become increasingly popular. This study empirically investigated the continuance usage intention of m-commerce consumers. The proposed model is an extension of the expectation-confirmation model, with perceived quality as the antecedent variable of confirmation and perceived usefulness. This model employed three dimensions of perceived quality from DeLone and Mclean’s IS success model. Survey data were collected from a sample of 406 m-commerce users and statistically analyzed using LISREL. Results show that perceived information, system, and service qualities all positively influence confirmation, whereas information and system qualities affect perceived usefulness. This study also validated ECM in the m-commerce context by showing that confirmation and perceived usefulness both have substantial influences on satisfaction, and in turn, affects continuance intention. The study draws attention to the importance of quality in retaining mobile commerce customers. Mobile commerce providers will benefit from our research results by knowing how to strengthen perceived qualities and increase customers’ loyalty in the future.To cite this document: Hsiang-Ming Lee, and Tsai Chen, "Perceived quality as a key antecedent in continuance intention on mobile commerce", International Journal of Electronic Commerce Studies, Vol.5, No.2, pp.123-142, 2014.Permanent link to this document:http://dx.doi.org/10.7903/ijecs.1150
 
Publisher Academy of Taiwan Information Systems Research
 
Contributor This work was supported by the National Science Council, Taiwan, ROC,
 
Date 2014-12-19
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
—
—
 
Format application/pdf
 
Identifier http://academic-pub.org/ojs/index.php/ijecs/article/view/1150
 
Source International Journal of Electronic Commerce Studies; Vol 5, No 2 (2014); 123-142
2073-9729
 
Language eng
 
Relation http://academic-pub.org/ojs/index.php/ijecs/article/view/1150/266
 
Rights Copyright (c) 2014 International Journal of Electronic Commerce Studies